CUSTOMER SERVICE AGENT (THE TIMES)

Location: Colchester
Salary: 17,500 OTE

"Make a difference to someone's day."

Help us, help our customers; we are fortunate to have clients like The Times and Sunday Times.

Your role would be to help their readers take full advantage of all that being a member entails, daily newspapers delivered to their door, full website access and member benefits including eating out offers, cinema tickets and much more.

You would be based locally in Colchester; in our contact centre and can expect post training to earn OTE of 17,500 per annum in your first year. In return we expect you to be able to deal with a high volume of calls daily and be of a robust nature, the Times Customer Service team, deal with a multitude of enquiries ranging from, holiday stops, technical issues, switching subscriptions and how to find articles.

These are just a handful of the varied and diverse enquires that the team receive on a daily basis. Most customers are longstanding and loyal and are very passionate about the brand. Your role is not only to solve any issues but to do it in a manner that ensures the customer experience is a positive one.

Previous applicants need not apply.

If you feel this could be you and you want to work for a fast paced, growing company then please email us at recruitment@gfm.co.uk, telling us why we should employ you.

*Peter Drucker