Marketing Services Contact Centre

Sometimes customers just need to hear a human voice but, when you’re dealing with stretched resources and ever-increasing call volumes, it isn't always easy to give customers the personal care they expect from you.

GFM’s in-house contact centre can seamlessly interact with your clients on your behalf. With our multi-discipline, live operator banking and fulfilment centre, we can handle inbound and outbound calls, IVR, SMS, live chat and email response.

You can use call centre solutions for:

• Complaint and issue resolution
• Full customer services solutions
• Billing information services
• Information/ brochure requests
• Outbound customer surveys
• Hand or machine fulfilment
• Reservations services
• Lead generation and appointment setting
• Recruitment screening
• Subscription and membership sales

Want to know what we’re talking about? Contact us for a chat.

 	Marketing Services Contact Centre